Shipping policy

Shipping Policy

Effective Date: July 5, 2026

At Luxsentis, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding public holidays.

  • During periods of high order volume, promotions, or holidays, processing times may be extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Destinations

We currently ship to customers in multiple countries. Shipping availability may vary depending on your location.

If we are unable to ship to your destination, we will notify you and issue a full refund if payment has already been received.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Region Estimated Delivery Time
United States 5–10 Business Days
United Kingdom 4–8 Business Days
Canada 5–10 Business Days
Australia 6–12 Business Days
Europe 5–10 Business Days
Other International Locations 7–20 Business Days

Delivery times are estimates and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Shipping method

  • Package weight and dimensions

  • Current carrier rates

From time to time, Luxsentis may offer free shipping promotions on qualifying orders.

5. Order Tracking

When available, tracking information will be sent via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Luxsentis has no control over customs processing times or applicable import fees.

7. Delivery Delays

While we work with trusted shipping partners, delays may occur due to:

  • Customs inspections

  • Severe weather

  • Public holidays

  • Carrier operational delays

  • Incorrect shipping information

  • High shipping demand

  • Events beyond our reasonable control

We appreciate your patience if such delays occur.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Please contact us immediately.

  • Address changes can only be made before the order has been shipped.

  • Once an order has been dispatched, we may not be able to modify the delivery address.

Luxsentis is not responsible for orders delivered to an incorrectly provided address.

9. Lost or Stolen Packages

If your package appears to be lost:

  • Contact the shipping carrier using your tracking number.

  • Contact our customer support team for assistance.

If a package is marked as delivered by the carrier but cannot be located, customers may need to work directly with the carrier to file a claim.

10. Damaged Shipments

If your order arrives damaged:

  • Notify us within 48 hours of delivery.

  • Include your order number.

  • Provide clear photographs of the damaged item and packaging.

We will review your claim and work toward an appropriate resolution, which may include a replacement or refund.

11. Split Shipments

If your order contains multiple items, products may arrive in separate shipments depending on warehouse availability or shipping logistics.

There is no additional shipping charge for split shipments unless otherwise stated.

12. Order Cancellation

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled. Please refer to our Return & Refund Policy for available options after delivery.

13. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team with your order number.

We are always happy to assist you and ensure the best possible shopping experience.

Thank you for choosing Luxsentis. We appreciate your trust and are committed to delivering your order safely, securely, and as quickly as possible.